Engage Anywhere

United States

Job Title
Client Service Representative
Job Type
Full Time Remote
23 July, 2023

Company Description

It truly is a small world. In today’s global economy, more and more companies are looking beyond the border for expansion. While entering into new markets, businesses need to find the best talent to represent them and pay them.  The employment regulations and payroll requirements vary by country and can pose tremendous burden and risk to the employer. 


Engage Anywhere helps companies mitigate that risk with our EOR (Employer of Record) services in 140 countries.  To put it simply – we pay the employees and can onboard a client within 30 days. We have a well-honed approach to providing uniquely tailored solutions for our client’s global business operations. We provide an efficient and easy-to-use tech solution, while also addressing the equally important need for a human touch. Each of their employees are unique and may need different methods for connection. Our client service team knows that and we here to help them answer questions that software alone cannot solve.


We are looking to add inquisitive, talented, passionate, fearless individuals to the team. Are you ready to Engage the world?

  • Customer Service
  • Customer Success
  • attention to detail
  • Understanding customer needs and prioritize them
  • Customer Experience
  • customer-focused attitude


Role Overview 

As a Customer Service representative, you will serve as a steward to our clients and their employees engaged through our EOR (Employer of Record) service. You will support the client and employee onboarding process, develop an understanding of the client’s needs and growth plans, support and escalate inquiries across a number of communication channels. 


Your responsibilities 

  • Maintaining a positive, empathetic, and professional attitude toward clients at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving client issues.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of client interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure client satisfaction and provide professional client support.
  • Have fun!  We have a great company culture and want you to add to it. 
  • Other duties as needed in the role.




  • Comfortable using technology like CRMs and Google tools.
  • Experience working with customer / client support. 
  • Bachelor\'s degree or relevant experience.
  • You will be a strong and diligent verbal and written communicator.
  • You will be a problem solver and share resolution and findings with your colleagues.
  • Strong organization and excellent time management skills.
  • Friendly, hardworking, patient and attention to details.
  • Ability to work independently and remotely.
  • Multilingual is a plus but not a requirement.


Engage Anywhere LLC is an equal opportunity employer and committed to the full inclusion of all and any individuals.  This role will be subjected to background screening. 



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